Instagram · 1 Sept 2026
View the original on instagram.comTopicWord of mouth marketing framework
Word of mouth marketing framework
By @growthforbreakfast · Instagram
Source: https://www.instagram.com/reel/DctfVfcqWRl/?igsi=a2Noa2ozaDhkZjV6
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Summary
The video breaks down Jonah Berger's STEPPS framework, six reasons people talk about products: social currency, triggers, emotion, public, practical value, and stories. Each factor gets a real brand example, and the pitch is that you don't need all six, just the ones your product can own.
Core ideas
- Social currency: People share things that make them look good or in the know, like flashing an Emilian D'Or item to signal taste.
- Triggers: Everyday cues bring a brand back to mind, AG1 latched onto the morning routine so waking up and taking a scoop keeps the brand top of mind.
- Emotion: Strong feelings drive sharing, not just happiness but anger, surprise, or nostalgia, Spotify Wrapped turns listening data into a personal story worth posting.
- Public: Visible behavior gets copied, AirPods turned every wearer into a walking ad just by being seen.
- Practical value: Useful information that saves time or money gets passed along, Ikea gets cited as the example here.
- Stories: A narrative wrapped around a product travels with it, Liquid Death packages water like beer and builds a brand world absurd enough to carry its own story.
- Framework origin: STEPPS was developed by Jonah Berger to explain why things spread.
- Application: You don't need all six triggers working at once, just figure out which ones fit your specific product.
Quotes
“There are six reasons people talk about products, and if nobody's talking about yours, you're probably missing most of them.”
“It literally turned every person wearing them into a walking ad for the next person.”
“Water packaged like beer with a brand world so absurd that the story literally travels with the product.”
“You just have to know which ones your product can own.”
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